RIASS (Redbridge Information Advice and Support Service) is a statutory service, that offers impartial information, advice and support to families of children and young people with special educational needs or disabilities, living in Redbridge.
Our role is at arms-length to the local authority enabling us to operate independently, to ensure our impartiality.
RIASS respects your privacy and is committed to protecting your personal data and being transparent about how we collect and use your data. We will comply with any data protection legislation currently in force.
that the personal information we hold must be:
We hold personal information about you or your children or young person which may include your name, date of birth, address, gender, ethnicity, any area of difficulty and whether you have a disability, so that we can make sure our services meet your needs.
We will also record information about the service we provide to you, including case discussion and follow up work we do.
The Information we take from you is used to
We hold your information safely on a stand-alone database which can only be accessed by RIASS staff. Once a referral is open we will record any actions undertaken. These may include phone calls or attending a meeting with you.
We will use your personal information to provide services or information to you, or to create anonymized data for general reporting and statistical purposes.
We may from time to time invite you to take part in surveys to try and improve our service delivery.
We will ask for your consent to use and store your personal information (securely, under data protection legislation) and you may give this consent verbally or in writing.
You have the right to withdraw this consent at any time. You can ask us to delete your personal information at any time.
No. Unless we have your permission to do so, we would not share your personal information with any organisations or individuals outside of RIASS. The only exception would be where a failure to share your personal information would lead to a risk of significant harm to you or others.
Yes, you can
RIASS operates its own website. We (anonymously) monitor visitors to the site so that amongst other things we can see which sections are being viewed, how long for and where the visitors came from, all of which is invaluable information for us in terms of developing the site and monitoring our performance.
Upon visiting our website, cookies are used to collect information about website usage. Cookies are also set when you:
You can control which cookies are set from the cookies page.
RIASS will act upon your choices around what type of communications you want to receive and how you want to receive them. We may use emails and newsletters to inform you of what we’re doing, news and events.
If you no longer want to receive our e-newsletters, then you can unsubscribe by contacting us
The Information Commissioner is the UK's independent body set up to uphold information rights.
If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.
If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:
Information Commissioner's Office
Tel: 0303 123 1113 or 01625 545 745
If you would like to know more how we look after your personal information, or want to request a copy of your personal information Please contact us.
0208 708 8939
Ray Lodge Children's Resource Centre
91 Ray Lodge Road
The terms of this Privacy Notice may change. This statement was last reviwed August 2022 and is due for review August 2023