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RIASS Redbridge
RIASS logo

Privacy Policy

RIASS (Redbridge Information Advice and Support Service) is a statutory service, that offers impartial information, advice and support to families of children and young people with special educational needs or disabilities, living in Redbridge.

Our role is at arms-length to the local authority enabling us to operate independently, to ensure our impartiality.

RIASS respects your privacy and is committed to protecting your personal data and being transparent about how we collect and use your data. We will comply with any data protection legislation currently in force.

The law states

that the personal information we hold must be:

  • used lawfully, fairly and in a transparent way
  • collected only for valid purposes and not used in any way that is unsuited with those purposes.
  • relevant to purposes we have told you about and limited only to those purposes
  • accurate and kept up to date
  • kept only as long as necessary for the purposes we have told you about
  • kept securely

Recorded Information

We hold personal information about you or your children or young person which may include your name, date of birth, address, gender, ethnicity, any area of difficulty and whether you have a disability, so that we can make sure our services meet your needs.

We will also record information about the service we provide to you, including case discussion and follow up work we do.

How your information is used

The Information we take from you is used to

  • help us decide how best we can help you
  • meet appropriate requirements of the law or regulatory bodies
  • record how we have worked with you
  • assess how successful, we have been in helping you

We hold your information safely on a stand-alone database which can only be accessed by RIASS staff. Once a referral is open we will record any actions undertaken. These may include phone calls or attending a meeting with you.

We will use your personal information to provide services or information to you, or to create anonymized data for general reporting and statistical purposes.

We may from time to time invite you to take part in surveys to try and improve our service delivery.

We will ask for your consent to use and store your personal information (securely, under data protection legislation) and you may give this consent verbally or in writing.

You have the right to withdraw this consent at any time. You can ask us to delete your personal information at any time.

Will we share your information with anyone else?

No. Unless we have your permission to do so, we would not share your personal information with any organisations or individuals outside of RIASS. The only exception would be where a failure to share your personal information would lead to a risk of significant harm to you or others.

Can you see the information we hold about you?

Yes, you can

  • request access to your personal information that RIASS holds about you (a data subject access request)
  • choose to receive that personal information on paper or by email.
  • request updates or amendments to the personal information that we hold about you
  • choose to reuse your personal information for your own use, e.g. give it to another organisation.
  • request that your personal information is deleted or removed.
  • request the restriction of us using your information.

Our website

RIASS operates its own website. We (anonymously) monitor visitors to the site so that amongst other things we can see which sections are being viewed, how long for and where the visitors came from, all of which is invaluable information for us in terms of developing the site and monitoring our performance.

Website security measures

  • The website uses an encrypted SSL / HTTPS connection throughout
  • Database credentials are encrypted
  • The website administration area is secure and not publicly available
  • Staff guidance on keeping login credentials secure


Upon visiting our website, cookies are used to collect information about website usage. Cookies are also set when you:

  • click on social networking buttons in our pages such as Facebook
  • watch videos
  • take part in online surveys

You can control which cookies are set from the cookies page.

Newsletters and emails

RIASS will act upon your choices around what type of communications you want to receive and how you want to receive them. We may use emails and newsletters to inform you of what we’re doing, news and events.

If you no longer want to receive our e-newsletters, then you can unsubscribe by contacting us

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane

Tel: 0303 123 1113 or 01625 545 745

How can you get in touch with us?

If you would like to know more how we look after your personal information, or want to request a copy of your personal information Please contact us.

0208 708 8939
Ray Lodge Children's Resource Centre
91 Ray Lodge Road

The terms of this Privacy Notice may change. This statement was last reviwed August 2022 and is due for review August 2023