Skip to Content

This website uses Cookies you can control them from this page: Cookies Page

Functionality Cookies Performance Cookies Targeting Cookies
RIASS Redbridge
RIASS logo
Parents / Carer

Free and impartial advice

Impartial information and advice to parents, carers and young people in Redbridge

Parents & Carers Young People

RIASS (Redbridge Information, Advice and Support Service) is here to offer free and impartial advice and support to children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge.

Video Transcript

What is an Information Advice and Support Service? The Children and Families Act 2014... ...includes a duty for each local authority to provide an Information Advice and Support Service... to support children, young people and parents on matters relatng to a child or young person’s special educational needs or disability from birth to 25 years. Operating at ‘arm’s length’ from the local authority, the service offer is free, confidential and impartial and provided through a direct telephone helpline, website, email or face to face by appointment. The service is an all year-round flexible service, opened during normal office hours. If you cannot get through to the service.. ...there should be a 24-hour answer machine with a call back and signposting service. Whatever the concern or level of need, your local friendly and flexible service will often offer a listening ear, access to resources, regular e-bulletins, information, events, and provide the opportunity to meet others in a similar situation. They will also help and support you to navigate the Local Offer. Minimum Standards All services across England are underpinned by a set of Minimum Standards.. which are endorsed by the Department for Education and the Department of Health and Social Care. The Standards are based on the requirements as set out in.. The Children & Families Act 2014 The SEND COde of Practice Legal advice commissioned by the IASS Network A copy of the standards is available on request from your local service. How can the Information Advice and Support Service Help you? Your local skilled and supportive service team would have completed high quality training on a range of topics including: SEND advisers legal training and practical skills training. The team are equiped to offer information advice and support about: - Education health and social care matters, annual reviews and relevant law - Support available in schools, early years, and post 16 settings - Funding arrangements - Identifying needs - Representation at SEND tribunals - Exclusion from school Based on your circumstances your local service can also offer individual support which may include: - Support at and preparing for meetings - Help to understand and complete paperwork - Help to participate in discussions and decision making - Liaising with other services and organisations - Looking at positive outcomes Your local service will also be able to provide advocacy support for individual children, young people and parents - as well as empowering all to express their views and wishes as well as to help with understanding and exercising their rights. How can you find your local Information Advice and Support Service? Visiting your Local Offer Page Each local authority is required to have a “Local Offer” page.. containing relevant information and support on offer. To find your Local Offer page simply write the name of your local authority followed by the term “Local Offer” into your search engine and press return. The results of the search should include a link to your local authority “Local Offer” page. Directly Contacting your Local Information Advice and Support Service To find your local Information Advice and Support Service simply write the name of the local authority, followed by the term “IASS” into your internet search engine and press return. The results should include a link to your local Service with information on... to contact the service team. Parents with a disabled child aged from birth to 25 looking for support can also contact the national helpline for parents and carers. You can phone the helpline on 0808 808 3555 between 09:30 and 17:00 Monday to Friday Calls are free from UK landlines and UK mobiles. To find out more information and advice please visit Parents looking for legal advice can also contact the “Independent Provider of Special Education Advice” who provide free and independent legally-based information, advice and casework support. To find out more information and advice please visit For further information and details of all local information, advice and support services please visit

Our vision is for children and young people with special educational needs and/or disability (SEND) and their parents and carers to be informed, empowered and supported when necessary, to achieve the best possible outcome for their families to live life as independently as possible.


Redbridge Information, Advice and Support Service

Latest news

New Drop in Session - Hainault Library

Due to the success of our Drop-In Surgeries we are delighted to announce that we will be opening a 3rd weekly Surgery st...


January 2024 Newsletter

Happy New Year and welcome to the January Newsletter 2024 If you know of any other families who would like to be includ...


Parent Training Sessions - New Timetable

Our new timetable for 2024 is now out and available for booking    ...


New Drop in Session - Ilford Engagement Hub

Today we attended the launch of the new engagement hub on Ilford Lane as RIASS have been formerly invited to  hold ...