Redbridge Information, Advice & Support Service offer free and impartial information and advice to children and young people (aged 0-25) parents and carers, in relation to Special Educational Needs and Disabilities (SEND).
The service provides legally based, impartial, confidential and accessible information and advice.
RIASS cannot help with:
When you first contact RIASS we will take some more details regarding your enquiry. You may be sent some relevant resources to look through, these resources will often answer your questions. You may also signpost you to relevant support from other organisations, agencies, or local authority departments.
You will be provided with information on our Drop in Sessions as well as the use of our website.
If you need further help to apply this information to your own situation we can send you our welcome pack, which includes our contact form, our policies and other documents to help you. Once we have recieved your contact form we can then provide you with tailored advice.
Our team provide a wide range of information, advice, and support on all areas of SEND. They will listen to you and help you to gather, understand, and interpret information and apply it to your own situation. RIASS can:
RIASS will only provide 1:1 support for:
Closing your enquiry
RIASS will close your enquiry when:
You can come back to RIASS as often as you need by calling our helpline number or emailing us at email@example.com.
After 3 months we will close your case and send you our evaluation form.
Feedback is very important to us as it not only helps to shape the future of the service, but it is required as part of the information we need to report to Children’s Disability Council (CDC). All evaluations are anonymised when sharing this data with other organisations and we only ask for your name to make sure that the service has contacted you to complete this.