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Videos

Videos created by the Council for Disabled Children (CDC)

What is an Information, Advice and Support (IAS) service?

Video transcript

what is an information advice and support service IAS services provide information advice and support to children and young people with special educational needs or disabilities also known as send and their parents the information advice and support IAS services provide can be about health social care and education the service will make sure you understand what support and services you are entitled to and how to access it children and young people with send can contact or visit their service independently or through their parents IAS services a statutory this means that every local authority in the country has to have one this is because being able to have free information advice and support is a legal right for children and young people with special educational needs and/or disabilities and their parents the service is free and confidential meaning unless someone is worried about your safety anything you say to someone who works for the service will not be shared with anyone outside the service the service is impartial meaning they do not take anyone's side they just stick to the facts IAS services must do certain things and work in a certain way to meet strict standards these are known as the minimum standards these animations are about these minimum standards and will help you understand more about information advice and support services what they do why they do it and how you can complain if they're not doing it

How must information, advice and support services be run to meet the minimum standards?

Video transcript

how must information advice and support services be run to meet the minimum standards your local information advice and support service has to work in a certain way to make sure they're meeting the minimum standards this film tells you what that certain way is and some of the things services have to do this is so you understand more about your service those minimum standards based on the law say that the services have to include children young people and families in planning their service be open during working hours this normally means from 9:00 a.m. to 5:00 p.m. Monday to Friday be open in the school holidays and during term time have a special number that you can call at any time and have a way of leaving a message if no one is there to take that call have people there that can tell children young people and their families about who else can help and support you make you trust that they are separate from other organizations like health social care and education always be confidential advertise their service in a way that makes them easy to find and contact ensuring other services also know about them and can tell children young people and families about them have a manager who doesn't work for another service work with other IAS services to learn from each other ensure the people that work for them have access to and complete training work with children and young people as well as their families work with other services in the area to make services and support better for all children and young people with send their area have policies in place about how to complain if the service wasn't good or wasn't meeting the minimum standards be well-run and have a plan for the future gather the views of children young people their families and professionals and use this information to make their service better

What must information, advice and support services do to meet the minimum standards?

Video transcript

what must information advice and support services do for children and young people with send and their families to meet the minimum standards your local IAS service must be able to provide information advice and support to children and young people with special educational needs and/or disabilities and their families this is because it is every child and young person with sens legal right together with their family to have access to impartial information advice and support this film tells you more about what an information advice and support service will do for you to meet the minimum standards for IAS services your service must give advice to children and young people with send and their families about school and college health and social care this includes what services they might be able to access be impartial this means it is the right advice based on the law for you whether or not other people think it's the right advice or not give information to the person asking for it in a way that they can understand use social media and a website to cover information on how to contact the service how they work information to do with having a disability or Sen how to complain how to contact other groups how to find the local offer in your area your service also must give children young people and their families advocacy support as well as information advice or support on a wide range of topics including if you have been or are worried about being excluded from school if you want to make a complaint about health education or social care services if you want to challenge or appeal about a decision for example if you want to have an education health and care plan but have been told that you can't support around send tribunals a tribunal listens to appeals about a decision and decides what to do finally your service must put on training for children young people their families or professionals to help them understand the law about send how things work in your area and how you can have your voice heard for more information about information advice and support services or to contact your local service please visit our website